Shipping policy

Thank you for shopping with Trenchline Apparel. To ensure the highest quality, all of our merchandise is custom-made to order using a print-on-demand fulfillment process. Please review our shipping policy below to understand how and when your order will arrive.

1. Order Production & Fulfillment

Because we do not hold pre-printed inventory, your order enters production the moment it is placed.

Apparel & Merchandise Processing: It typically takes 2 to 5 business days to print, quality-check, and package your items.

Fulfillment Schedule: Order fulfillment occurs only on business days, which run Monday through Friday, excluding major US holidays.

2. Shipping Times & Destinations

We proudly ship exclusively within the United States. We do not offer international shipping at this time.

Standard Domestic Shipping: Once fulfillment is complete, transit time typically takes 3 to 5 business days depending on your location.

Military Addresses (APO/FPO/DPO): We proudly ship to US military addresses. Please note that transit times may take longer, averaging 15 to 30 business days depending on the destination and military mail systems.

3. Shipping Rates

Shipping costs are automatically calculated and displayed at checkout. Rates are based on the total weight of your order and the destination zip code.

4. Order Tracking

As soon as your order has been printed and a shipping label is created, you will receive a Shipping Confirmation email containing your tracking number.

Tracking Activation: Please allow up to 24 to 48 hours for the tracking link to show active progress scans from the shipping carrier.

Multiple Shipments: If your order contains multiple items, they may be shipped separately from different fulfillment facilities to get them to you faster. You will receive a unique tracking number for each package.

5. Address Accuracy & "Returned to Sender"

The customer is responsible for providing a complete, accurate, and secure shipping address at checkout.

Reshipment Fees: If a package is returned to our fulfillment facility due to an incorrect, incomplete, or insufficient address, the customer will be responsible for the cost of reshipping the item to the correct address.

Verification: Please double-check your unit, apartment, or suite numbers before confirming your order at checkout.

6. Lost, Stolen, or Damaged Packages

While we rely on our carrier partners for successful delivery, issues can occasionally occur.

Lost in Transit: If your package tracking stops updating and the estimated delivery date has passed, please contact us within 30 days of the estimated delivery date. We will investigate the shipment and, if the package is officially deemed lost, we will issue a free replacement order.

Stolen or Misplaced Deliveries: We are not responsible for packages that are marked as "Delivered" by the carrier but cannot be located by the customer. Please ensure you have a secure location available for package drop-offs.

Contact Us

If you have any questions regarding your order's shipping status, please reach out to us at:

Email: support@trenchlineapparel.com