Refund policy

Thank you for shopping with Trenchline Apparel. Because our merchandise is custom-printed specifically for you when you order, we have specific guidelines for returns and refunds. Please review our policy carefully before placing your order.

All Sales Are Final

We do not hold inventory, and every item is created on demand. Because of this, all sales are final. We cannot accept returns, exchanges, or process refunds for buyer’s remorse, change of mind, or ordering the incorrect size.

Please carefully review all product descriptions, sizing charts, and images before completing your purchase to ensure you are ordering the correct item and size.

Domestic Shipping Only

Trenchline Apparel ships exclusively within the United States. We do not process international orders and do not accommodate international return frameworks.

Damages, Defects, and Order Issues

We stand behind the quality of our merchandise. If your order arrives defective, misprinted, damaged, or if you receive the incorrect item, we will gladly replace it at no cost to you.

How to Report a Damaged or Defective Item: Please inspect your order immediately upon delivery. To be eligible for a free replacement or refund, you must contact us at support@trenchlineapparel.com within 30 days of receiving your item.

Required Information: To process your claim quickly, your email must include your order number, a clear description of the damage or defect, and clear photographs showing both the merchandise issue and the original packaging.

Important Note: Items sent back to our production facility without first requesting and receiving approval from us will not be accepted or refunded.

Packages Lost in Transit

If your package is lost in the mail, we’ve got you covered. For packages lost in transit, all claims must be submitted to us at support@trenchlineapparel.com no later than 30 days after the estimated delivery date. We will investigate the issue with the shipping carrier and, if confirmed lost, we will cover the costs of printing and shipping a replacement order to you.

Incorrect Addresses and "Returned to Sender"

Please double-check your shipping address at checkout. If you provide an address that is considered insufficient or incorrect by the courier, the shipment will be returned to our fulfillment facility.

Reshipment Fees: You will be liable for the reshipment costs once we have confirmed an updated address with you. We do not issue refunds for orders shipped to incorrect addresses provided by the customer.

Resolutions and Refunds

For approved claims regarding damaged items or lost packages, our primary resolution is to issue a replacement at no additional cost.

Refund Processing: If a replacement is unavailable, we will issue a refund to your original payment method. Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your refund, please contact us at support@trenchlineapparel.com.